Day 1
Studio Three
Sep 26, 2023
1:00 pm
1:45 pm

Consistency in Multi-Channel Customer Communication

How to Meet Shifting Customer Expectations in Online to Offline Connection

About this session

In this session, experts will discuss the practical aspects of multi-channel customer communication in the automotive retail sector. As the lines between online and offline communication blur, maintaining consistency in customer interaction becomes vital. Gain valuable insights into how your dealership can adapt to shifting customer expectations without losing the personal touch that drives customer loyalty.

Key Takeaways:

  1. Strategies for integrating online and offline communication channels effectively and seamlessly.
  2. Practical insights into identifying and adapting to changing customer preferences.
  3. Real-world examples of collaborative problem-solving within the industry to enhance customer communication.
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