Driving Retention With Customer Lifecycle Management

In a competitive market, keeping your customers engaged throughout their lifecycle is crucial. This session focuses on how customer lifecycle management can serve as a potent tool to foster loyalty and prevent customer attrition. Experts will share actionable strategies that can help you retain customers effectively, ensuring that they remain within your dealership's ecosystem instead of drifting into other funnels.

Key Takeaways:

1. Practical tips for enhancing customer loyalty and preventing attrition.
2. Techniques to implement a successful customer lifecycle management program.
3. Strategies to identify potential pitfalls in your current customer retention approach and ways to rectify them.