Day 1
Studio One
Sep 26, 2023
3:00 pm
3:45 pm

People + Process = Experience

How to Develop Repeatable Processes That Leave People Smiling and Coming Back for More

About this session

In this panel discussion, industry experts will come together to dissect the equation where "People + Process = Experience", shedding light on the importance of developing repeatable processes that not only streamline operations but also leave your customers with a smile. Through the fusion of personable customer interactions and finely-tuned processes, create experiences that encourage customers to return time and again. The panelists will share insights and strategies on how to craft processes that emphasize human connection, customer satisfaction, and operational efficiency, laying the groundwork for a thriving dealership with a loyal customer base.

Key Takeaways:

  1. Crafting repeatable processes that foster a positive customer experience and facilitate operational efficiency.
  2. Strategies for enhancing customer loyalty through personable interactions and seamless processes.
  3. Tips for building a dealership experience that seamlessly merges people and processes to create satisfied, returning customers.
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