People, Process, Technology…

I’ve spent my career continuously improving how those 3 areas can work in harmony to surprise and delight customers while providing consistently increasing shareholder, employee and supplier value.

People come before anything else. Attracting and retaining great people whose values and purpose are aligned with the organization make nearly anything possible. This is true not only of employees, but vendors and suppliers as well. This has been a key to successfully growing and scaling any team or business I’ve ever led.

The right team of people help develop and perfect the right processes or operational efficiencies. The people closest to the work know the most about it. This can become the most challenging to replicate and sustainable competitive advantage in any organization.

With the right people and the right processes, technology can then add incredible efficiencies, automation, and help meet customers wherever, whenever and however they need you.

I believe you aren’t a leader unless people want to follow you. You may have a title, you may be “the boss” but that doesn’t make you a leader. I believe if you genuinely care for your people, if you invest in them, if you provide a clear vision, clear expectations, the right incentives and the tools they need… they will not only perform well, but want to follow you, and bring others along on the mission too.

My values, principles, experience and proven frameworks have allowed me to lead retail automotive, SaaS, auto finance, health and wellness, non-profit and military teams and organizations successfully for decades. While my own personal leadership, management style and philosophy has evolved over time, each iteration, grounded in the core principles has worked well whether at large Fortune 500 companies or start up business in blue ocean markets.

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