Agenda

Packed with insights, trends, and tactics to keep you leading from the front, this agenda is sure to leave you energized and refreshed as you head back to your business.

Basic Agenda

Sunday, September 11th

1:00 PM - 4:30 PM | Early Registration at Live! Casino Hotel
5:30 PM - 8:30 PM | Welcome Reception at Ciocca Subaru of Philadelphia

Monday, September 12th

Main Event @ Xfinity Live!
7:30 AM - 9:00 AM | Registration, Hot Breakfast & The Automotive Troublemaker LIVE
9:00 AM - 10:30 AM | Main Conference Begins & Main Stage Sessions
10:30 AM - 12:00 PM | Side Stage Sessions
12:00 PM - 1:00 PM | Lunch
1:00 PM - 4:00 PM | Side Stage Sessions
4:00 PM - 5:30 PM | Main Stage Sessions & Premier Keynotes
5:30 PM - 7:00 PM | Happy Hour & Indoor Entertainment
7:00 PM - 10:00 PM | Party with the Industry & Live Concert

Tuesday, September 13th

Main Event @ Xfinity Live!
5:30 AM - 6:00 AM | GM3X LIVE with Glenn Lundy
‍7:30 AM - 8:30 AM | Hot Breakfast & The Automotive Troublemaker LIVE
8:30 AM - 9:30 AM | All Things Used Cars
‍9:30 AM - 11:00 AM | Side Stage Sessions
11:00 AM - 12:00 PM | Main Stage Keynotes
12:00 PM - 1:00 PM | Conference Ends & Grab-n-go Lunch Provided

Detailed Agenda

View Agenda by Stage
Sunday
Monday
Tuesday

September 11

Welcome to the first ever industry event held in a dealership, the flagship Subaru store: Ciocca Subaru.

Welcome Reception at Ciocca Subaru
Day 1
5:30 pm
-
8:00 pm

Welcome Reception at Ciocca Subaru

Kickstart ASOTU CON in a first-of-its-kind welcome reception in a dealership. Ciocca Subaru of Philadelphia hosts a night to remember!

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September 12

Come ready to learn, connect, participate, and make in impact on the retail automotive industry!

The Automotive Troublemaker LIVE
Day 2
Main Stage
8:00 am
-
8:20 am

The Automotive Troublemaker LIVE

Join in a Behind the Scenes LIVE podcast recording and stream as you enter and get registered and grab breakfast.

Paul J Daly Headshot
Paul J Daly
Kyle Mountsier Headshot
Kyle Mountsier
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Opening Keynote: Solving The Experience
Day 2
Main Stage
9:00 am
-
9:20 am

Opening Keynote: Solving The Experience

We will be discussing all of the great opportunities to learn and grow together during ASOTU CON.

Paul J Daly Headshot
Paul J Daly
Kyle Mountsier Headshot
Kyle Mountsier
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Keynote: Mental Agility for Troublemakers
Nicole Lipkin, Psy.D., MBA
Day 2
Main Stage
9:20 am
-
9:50 am

Keynote: Mental Agility for Troublemakers

Mental agility - the ability to flex our mindset, emotions and behavior to adapt and adjust during the good, bad and ugly times.

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Panel: Navigating Real-Time Transformation, Technology and Opportunity
Jason Stein
Day 2
Main Stage
9:50 am
-
10:20 am

Panel: Navigating Real-Time Transformation, Technology and Opportunity

A discussion on OEM, retail and disruptive forces that are reshaping the industry and rebalancing the pathway to progress.

Tom Doll Headshot
Tom Doll
Alex Vetter Headshot
Alex Vetter
Damon Lester Headshot
Damon Lester
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Mini Keynote: Our Data Has an Automotive Problem
Mike Colacchio
Day 2
Marketing & Technology
10:30 am
-
10:50 am

Mini Keynote: Our Data Has an Automotive Problem

Building systems and structures to cleanse data and execute progressive customer strategies across marketing and customer experience.

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Mini Keynote: The Future of Dealer Ops Technology
Steve Greenfield
Day 2
Operations
10:30 am
-
10:50 am

Mini Keynote: The Future of Dealer Ops Technology

With a rapidly changing tech landscape, gather the tools to become knowledgable on selecting the right partners for your business.

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Mini Keynote: Employee Ownership Isn’t An Accounting Theory
Liza Borches
Day 2
Sales & Culture
10:30 am
-
10:50 am

Mini Keynote: Employee Ownership Isn’t An Accounting Theory

Discovering how to build an employee culture that takes ownership of both operations and customer experience.

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Mini Keynote: A New Standard for Connected Data
Andrew Wright
Day 2
Marketing & Technology
10:50 am
-
11:10 am

Mini Keynote: A New Standard for Connected Data

From STAR standards to practical steps, learn what a connected ecosystem looks like in the future of automotive tech.

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Mini Keynote: The Speed of Consolidation & Implications on CX
Alan Haig
Day 2
Operations
10:50 am
-
11:10 am

Mini Keynote: The Speed of Consolidation & Implications on CX

The buy/sell market is moving at a rapid pace and the customer experience has much to gain or lose. Alan breaks down the implications.

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Mini Keynote: Your Brick and Mortar is an Experience Center
Patrick Abad
Day 2
Sales & Culture
10:50 am
-
11:10 am

Mini Keynote: Your Brick and Mortar is an Experience Center

From nail salons to full service restaurants, learn how to build an experience center in your dealership, whether big or small.

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Mini Keynote: Turning Customer Journey Insights Into Action
Dan Moore
Day 2
Marketing & Technology
11:10 am
-
11:30 am

Mini Keynote: Turning Customer Journey Insights Into Action

Learn how to look at your digital showroom journey just like you look at every customer who pulls on your lot.

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Mini Keynote: The Dealer Approach to Economic Insights
Charlie Chesbrough
Day 2
Operations
11:10 am
-
11:30 am

Mini Keynote: The Dealer Approach to Economic Insights

More info coming soon!

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Mini Keynote: It’s What Your People Do When You Aren’t There
Brian Benstock
Day 2
Sales & Culture
11:10 am
-
11:30 am

Mini Keynote: It’s What Your People Do When You Aren’t There

More info coming soon!

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Panel: Whose data? Whose customer?
Kyle Mountsier
Day 2
Marketing & Technology
11:30 am
-
12:00 pm

Panel: Whose data? Whose customer?

Millions of data points are collected every second and it can be hard to make sense of it all. We will work to do just that!

Mike Colacchio Headshot
Mike Colacchio
Andrew Wright ASOTU CON Headshot
Andrew Wright
Dan Moore Headshot
Dan Moore
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Panel: Practical Implications of a Shifting Landscape
Jason Stein
Day 2
Operations
11:30 am
-
12:00 pm

Panel: Practical Implications of a Shifting Landscape

How Dealers can leverage macro trends to make better real-time decisions.

Steve Greenfield Headshot
Steve Greenfield
Alan Haig Headshot
Alan Haig
Charlie Chesbrough Headshot
Charlie Chesbrough
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Panel: Leading From the Front
Paul J Daly
Day 2
Sales & Culture
11:30 am
-
12:00 pm

Panel: Leading From the Front

Lean into this conversation from 3 leading operators in managing both employee and customer experience.

Liza Borches Headshot
Liza Borches
Patrick Abad Headshot
Patrick Abad
Brian Benstock Headshot
Brian Benstock
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Pitch Tank by Auto Genius
Kyle Mountsier
Day 2
Marketing & Technology
1:00 pm
-
1:55 pm

Pitch Tank by Auto Genius

The most riveting and fast moving pitch series in automotive!

Ben Hadley Headshot
Ben Hadley
Erin Sparks Headshot
Erin Sparks
Eric Hall Headshot
Eric Hall
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Panel: Breaking the Barrier of Trust w/ OEM Partners
Paul J Daly
Day 2
Operations
1:00 pm
-
1:55 pm

Panel: Breaking the Barrier of Trust w/ OEM Partners

Join this panel as it discusses navigating OEM relationships as we head to possible agency and EV futures.

Damon Lester Headshot
Damon Lester
Todd Caputo Headshot
Todd Caputo
Brian Benstock Headshot
Brian Benstock
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Mini Keynote: The Gift of Dreaming
Damian Boudreaux
Day 2
Sales & Culture
1:00 pm
-
1:25 pm

Mini Keynote: The Gift of Dreaming

Success starts with yourself. This moment of care in a world of busyness may be just what you need to lead with compassion.

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Panel: The People Business
Michael Cirillo
Day 2
Sales & Culture
1:30 pm
-
1:55 pm

Panel: The People Business

When all else fails, it will be the people that are the value proposition of our industry. These three leaders understand fully!

Steve Roessler Headshot
Steve Roessler
Matt Lasher Headshot
Matt Lasher
Scott Simons Headshot
Scott Simons
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Panel: Unifying a Dealer’s Vendor Team
Chad Graves
Day 2
Marketing & Technology
2:00 pm
-
2:25 pm

Panel: Unifying a Dealer’s Vendor Team

Your team is bigger than you think. Learn proven strategies for bringing your partners together to accomplish the goal of great CX.

Gray Scott Headshot
Gray Scott
Brian Kramer Headshot
Brian Kramer
Geno Walsh Headshot
Geno Walsh
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Panel: Supporting a Robust Digital Showroom
Glenn Pasch
Day 2
Operations
2:00 pm
-
2:25 pm

Panel: Supporting a Robust Digital Showroom

We will discuss how to streamline, staff and connect your Digital Showroom to your in-store experience in a tactical manner.

Nathan Hollenbeck Headshot
Nathan Hollenbeck
Sarah Carter Headshot
Sarah Carter
Kevin Gervais Headshot
Kevin Gervais
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Mini Keynote: Closing the Recruitment Loop
Fleming Ford
Day 2
Sales & Culture
2:00 pm
-
2:25 pm

Mini Keynote: Closing the Recruitment Loop

Finding great talent is hard. Keeping it is even more tricky! Hear the solutions to manage the hiring lifecycle.

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Dealers Pitching Vendors
Ben Hadley
Day 2
Marketing & Technology
2:30 pm
-
3:55 pm

Dealers Pitching Vendors

The most riveting and fast moving pitch series in automotive!

Patrick Abad Headshot
Patrick Abad
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Panel: Retail-Minded Inventory Acquisition and Management
Joe St. John
Day 2
Operations
2:30 pm
-
2:55 pm

Panel: Retail-Minded Inventory Acquisition and Management

Great used car management is more crucial than ever. Build an acquisition strategy that turns your inventory into a profit machine!

Danny Zaslavksy Headshot
Danny Zaslavsky
Jasen Rice Headshot
Jasen Rice
Eric Hall Headshot
Eric Hall
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Panel: Building the Future Workforce
Fleming Ford
Day 2
Sales & Culture
2:30 pm
-
2:55 pm

Panel: Building the Future Workforce

What steps can companies take to build, cultivate and retain future talent and how can organizations go about doing so today?

Gregg Ciocca Sr. Headshot
Gregg Ciocca Sr.
Scott Simons Headshot
Scott Simons
Dawn Williamson Headshot
Dawn Williamson
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Panel: The Showroom’s Role in Modern Retailing
Kyle Mountsier
Day 2
Sales & Culture
3:00 pm
-
3:25 pm

Panel: The Showroom’s Role in Modern Retailing

Online to offline is a key factor as more of Gen Z chooses retail experiences. Discover what omni-channel retailing really means.

Tom Ryan Headshot
Tom Ryan
Todd Caputo Headshot
Todd Caputo
Jeff Glanzmann Headshot
Jeff Glanzmann
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Panel: The Rise of the Used Electric Car Market
Joe St. John
Day 2
Operations
3:00 pm
-
3:25 pm

Panel: The Rise of the Used Electric Car Market

What Leading Dealers Need to Know to Prepare for the EV Future as used EVs take a primary role in your inventory strategy.

Nathan Hollenbeck Headshot
Nathan Hollenbeck
Doug Miller Headshot
Doug Miller
Scott Case Headshot
Scott Case
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Panel: Implementing an Expanded Footprint Retail Strategy
Kyle Mountsier
Day 2
Sales & Culture
3:30 pm
-
3:55 pm

Panel: Implementing an Expanded Footprint Retail Strategy

Whether an online marketplace or a growing dealer group, you have a rich opportunity to understand leveraging size for retail growth.

Matt Lasher Headshot
Matt Lasher
Brian Allee Headshot
Brian Allee
Brian Singh ASOTU CON Headshot
Brian Singh
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Panel: Care & Courage in Employee Relationships
Danny Zaslavsky
Day 2
Operations
3:30 pm
-
3:55 pm

Panel: Care & Courage in Employee Relationships

How to Grow Great Employees in Both Business and Life

Damian Boudreaux Headshot
Damian Boudreaux
Erikka Tiffani Wells Headshot
Erikka Tiffani Wells
Glenn Lundy Headshot
Glenn Lundy
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Premier Keynote: "So We Had To..."
Jim McKelvey
Day 2
Main Stage
4:00 pm
-
5:00 pm

Premier Keynote: "So We Had To..."

Every day we are faced with challenges that force us to innovate. Learn from Jim McKelvey's perspective on innovation.

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Premier Keynote: The First Rule in Business
David Meltzer
Day 2
Main Stage
5:00 pm
-
5:30 pm

Premier Keynote: The First Rule in Business

Succeeding in business is about evolution instead of revolution and there is one clear key to evolving…staying in business!

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Party @ Xfinity Live!
Day 2
Main Stage
7:00 pm
-
10:00 pm

Party @ Xfinity Live!

A concert and party to ignite and fan the fire of Retail Auto in the hearts of any dealership employee as we vibe as an industry.

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September 13

Inspired and energized. That is the way you will leave feeling at the end of this action packed morning.

GM3X Live with Glenn Lundy
Glenn Lundy
Day 3
Main Stage
5:30 am
-
6:00 am

GM3X Live with Glenn Lundy

Energy like you have never seen to start your day with Glenn Lundy from the Main Stage!

Scott Simons Headshot
Scott Simons
Liza Borches Headshot
Liza Borches
Davide Meltzer Headshot
David Meltzer
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The Automotive Troublemaker LIVE Day 2
Day 3
Main Stage
7:30 am
-
7:50 am

The Automotive Troublemaker LIVE Day 2

Join in a Behind the Scenes LIVE podcast recording and stream as you enter after a long day 1 and grab breakfast.

Paul J Daly Headshot
Paul J Daly
Kyle Mountsier Headshot
Kyle Mountsier
Darren Doane Headshot
Darren Doane
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All Things Used Cars LIVE!
David Long
Day 3
Main Stage
8:30 am
-
9:30 am

All Things Used Cars LIVE!

Join David Long & a host of panelists as we discuss the real-time used car market & how top operators are handling current challenges.

Tommy Gibbs Headshot
Tommy Gibbs
Brian Kramer Headshot
Brian Kramer
Patrick Abad Headshot
Patrick Abad
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Panel: Real v. Perceived No Trespassing Signs
Day 3
Marketing & Technology
9:30 am
-
9:55 am

Panel: Real v. Perceived No Trespassing Signs

Breaking Down the Perceived Barriers that Inhibit Innovation & Creation

Paul J Daly Headshot
Paul J Daly
Kyle Mountsier Headshot
Kyle Mountsier
Darren Doane Headshot
Darren Doane
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Fireside Chat: Disrupting the Auto Industry...in Red Heels
Day 3
Operations
9:30 am
-
9:55 am

Fireside Chat: Disrupting the Auto Industry...in Red Heels

Founding a woman technician shop, WOCAN and impacting auto in new and fresh ways.

Patrice Banks Headshot
Patrice Banks
Erikka Tiffani Wells Headshot
Erikka Tiffani Wells
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Panel: The Future of Follow Up
Ann-Marie Johnson
Day 3
Sales & Culture
9:30 am
-
9:55 am

Panel: The Future of Follow Up

Combining Uniquely Human Touch Points with Automation to Drive Customer Engagement for Sales and Service

Durran Cage Headshot
Durran Cage
Ashtin Olson ASOTU CON Headshot
Ashtin Olson
Colby Joyner Headshot
Colby Joyner
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Panel: Creating Content That Crushes
Ilana Shabtay
Day 3
Marketing & Technology
10:00 am
-
10:25 am

Panel: Creating Content That Crushes

From TikTok to YouTube to Traditional Content and Everything In Between, how to scale your content strategy.

Jeff Revilla Headshot
Jeff Revilla
Nathanael Greklek Headshot
Nathanael Greklek
Brian Ortega Headshot
Brian Ortega
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Panel: Women in Automotive Operations
Paul J Daly
Day 3
Operations
10:00 am
-
10:25 am

Panel: Women in Automotive Operations

How to Build a Culture and Workplace Environment With Intentionality on Hiring Women into Automotive

Erikka Tiffani Wells Headshot
Erikka Tiffani Wells
Patrice Banks Headshot
Patrice Banks
Alex Flores Headshot
Alex Flores
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Panel: Real Customer Lifetime Value
Michael Cirillo
Day 3
Sales & Culture
10:00 am
-
10:25 am

Panel: Real Customer Lifetime Value

Caring for Customer Relationships Across Sales, Service, and the Community to Create Raving Fans for Your Dealership

Liza Borches Headshot
Liza Borches
Steven Apicella
Steven Apicella
Scott Simons Headshot
Scott Simons
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Panel: Managing Profitability During an Inventory Shortage
Danny Zaslavsky
Day 3
Sales & Culture
10:30 am
-
10:55 am

Panel: Managing Profitability During an Inventory Shortage

As inventory dynamics change, learn how to keep a finger on the pulse of your profitability, both recognized and incoming.

David Long Headshot
David Long
Michael Johnson Headshot
Michael Johnson
Mike Lucki Headshot
Mike Lucki
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Panel: Real Strategies For Your Media Mix
Ilana Shabtay
Day 3
Marketing & Technology
10:30 am
-
10:55 am

Panel: Real Strategies For Your Media Mix

Creating a Dynamic Organic and Paid Media Strategy Across Social Platforms

Bob Lanham Headshot
Bob Lanham
Ryan Copacia Headshot
Ryan Copacia
Jeff Gonzales Headshot
Jeff Gonzales
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Panel: Elevating the Consumer Conversation
Glenn Pasch
Day 3
Operations
10:30 am
-
10:55 am

Panel: Elevating the Consumer Conversation

We will discuss strategies to provide attendees with specific strategies to connect with their customers more effectively.

Carol Marshall Headshot
Carol Marshall
Patrick Abad Headshot
Patrick Abad
Ryan Osten Headshot
Ryan Osten
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Keynote: Innovating With Heart and Head
Claude Silver
Day 3
Main Stage
11:00 am
-
11:30 pm

Keynote: Innovating With Heart and Head

Drawing from Emotional and Intellectual Intelligence to Drive Forward a Culture of Innovation and Imagination

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Closing Keynote: Love People More Than You Love Cars
Day 3
Main Stage
11:30 am
-
12:00 pm

Closing Keynote: Love People More Than You Love Cars

Paul & Kyle close the conference and drive home the intention we believe can shift the narrative of franchise retail automotive.

Paul J Daly Headshot
Paul J Daly
Kyle Mountsier Headshot
Kyle Mountsier
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Marking your calendar for Sept. 25-27 never felt better!

Tickets Coming Soon!