Customers aren’t waiting for the industry to catch up—they’re already changing how cars are bought. Today’s shoppers expect to browse, compare, and even purchase on their own terms-whether that’s during the day, after hours, or entirely online. Dealers are adapting, balancing new customer expectations with the realities of running a dealership. In this session, we’ll explore how the car buying journey is evolving, what dealers are seeing on the ground, and how Amazon Autos is enabling dealers to deliver a more flexible, customer-driven experience. You’ll hear directly from dealers who are at the forefront of embracing this change and walk away with insights and practical strategies you can implement to grow your dealership.