Day 2
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Studio One
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May 13, 2026
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1:45 pm
-
2:15 pm

The F&I Office Of The Future

About This Session

The F&I office is no longer a dark room where deals go to die—it is the digital heartbeat of your dealership's profitability. Transparency is the new currency, and if your process feels like a relic from 1995, you are leaving six figures on the table every single month.

This session dives deep into the shift from high-pressure sales to high-tech consultation. We will break down how digital menus, remote signing, and AI-driven product matching are creating a frictionless experience that actually makes customers want to say "yes" to coverage.

Key Takeaways:

  • How to integrate F&I products into the digital retail journey before the customer ever hits the showroom floor
  • The tech stack essentials that eliminate paperwork bottlenecks and speed up funding
  • Strategies for maintaining compliance and transparency while maximizing PVR
  • Why "digital-first" F&I actually increases product penetration and customer trust

Stop fighting against the digital tide and start using it to power your most profitable department yet.

Speakers

Jennifer Parsons Headshot

Jennifer Parsons

Senior Director of F&I, Walser Automotive Group

Joe St. John Headshot

Joe St. John

Corporate Finance Director, Oakes Auto Inc.

moderator

Kyle Mountsier Headshot ASOTU CON Speaker

Kyle Mountsier

Partner/COO, ASOTU