Day 2
Studio Two
May 16, 2024
3:15 pm
3:45 pm

How To Build Smoother Communication Flows From The BDC To The Sales Floor

Optimize the customer journey from initial contact to sale completion

About this session

Seamless communication between the Business Development Center (BDC) and the sales floor is crucial for creating a cohesive customer journey and maximizing sales opportunities. "How To Build Smoother Communication Flows From The BDC To The Sales Floor" focuses on bridging the gap between initial customer engagement and final sales transactions. This session will bring together experts in sales processes, customer experience, and organizational communication to share their strategies for enhancing collaboration between these key departments. Attendees will learn about effective tools, processes, and cultural shifts that promote better alignment and transparency, ensuring every customer interaction is efficient, personalized, and geared towards closing deals.

Key Takeaways:

-Practical tools and technologies that facilitate real-time communication and data sharing between the BDC and sales teams.

-Strategies for establishing processes that ensure a seamless handoff of customers from the BDC to the sales floor.

-Cultural initiatives that foster a team-oriented approach to customer service and sales, enhancing overall performance and customer satisfaction.

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