Day 2
Studio Two
May 16, 2024
1:45 pm
2:15 pm

Move, Tech, Get Out The Way!

Make sure your tech stack doesn't get in its own way

About this session

In an industry that's increasingly driven by technology and innovation, it's crucial to strike the right balance between embracing cutting-edge tools and maintaining the human touch that customers crave. "Move, Tech, Get Out The Way!" is a spirited panel discussion that challenges the conventional wisdom of tech dominance, advocating for a harmonious blend of technology and personal service. This session features a diverse group of industry veterans, tech pioneers, and customer experience experts who will explore the pitfalls of over-reliance on technology in customer interactions and present strategies for leveraging tech to enhance, rather than replace, the human elements of customer service. Attendees will gain insights into creating a tech-enabled environment that prioritizes customer satisfaction and loyalty.

Key Takeaways:

-Strategies for integrating technology in a way that supports rather than supersedes personal customer service.

-Insights into the importance of maintaining a human connection in an increasingly digital customer journey.

-Examples of successful dealership models that balance technological efficiency with exceptional personal service.

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