Day 2
Main Stage
May 16, 2024
9:00 am
9:45 am

Three Fixed Ops Strategies to Generate Industry Leading Retention

Elevate your dealership's fixed ops to become a beacon of customer retention

About this session

Retention is the lifeline of the fixed operations segment, where excellence in service and customer satisfaction translates directly into recurring business and sustained profitability. "Three Fixed Ops Strategies to Generate Industry Leading Retention" is a strategic panel that zeroes in on the top methodologies and innovations driving retention rates to new heights in the service, parts, and body shop departments. This session assembles leading fixed ops directors, service managers, and customer experience experts to share their insights on creating a retention-centric culture, leveraging technology to enhance service delivery, and building relationships that turn one-time customers into lifelong advocates.

Key Takeaways:

-Proven strategies for fostering a service culture that prioritizes customer retention.

-The role of technology in streamlining operations and improving the customer service experience.

-Techniques for building strong customer relationships and loyalty in fixed operations.

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