Frank T. Ziede (www.ftzinc.com) is a professional trainer and facilitator with real world retail experience and over two decades of training for over a dozen different brands, such as BMW, MINI, Tesla, Lexus, Honda, Acura, Toyota and many more. In the past decade he has branched out beyond automotive to work for Brands which is Sub-Zero Wolf Cove, Leica Cameras and Colgate Toothpaste with a focus on truly great customer service. Having started in retail at the age of 19, Frank has the true understanding of what the retail experience is really like and what it takes to make it go from good to great. Frank has extensive training in retail sales techniques, interpersonal skills, DiSC personality profile assessments as well as customer and employee satisfaction. Frank is the CEO of Common Ground Consulting LLC, a facilitation company focused on finding that common ground between not only the facilitator and the participant, but the the participant and the material. Frank began his career as an actor and performer when he moved from Phoenix to Los Angeles when he was 21 years old. He graduated from the American Academy of the Dramatic Arts in Los Angeles CA. The school boasts alumni such as Robert Redford, Danny Devito, Spencer Tracy and Paul Rudd.  While living in Los Angeles Frank also worked as a dancer and choreographer, performing for artists such as Celine Dion and Usher. Frank has also worked as a spokesperson for companies such as Nickelodeon, Dewars, Oldsmobile, Lands End and Sony.Frank is also the founder of Power Forward Films, a film production company based in Chicago. He and his team have worked on over a dozen different short film projects and most recently launched www.blackthewebseries.com, a high action web series which features real life military veterans which can currently be seen on Amazon Prime.